Returns

If you are not completely satisfied with your purchase you may return all unworn, undamaged items within 14 days of the order date.

Please note  

All returned items must be unworn, complete with original tags and/or packaging if applicable. There needs to be no evidence of stains or odours, failure to comply will result in goods being sent back.

If you've received items as a gift, you must provide the order details from which they were purchased. Failure to do so will result in any requests being cancelled and items being returned.

Any products purchased under the M3 or BK and Khaled option may not be refunded or exchanged and this applies for face masks due to health and safety reasons. Customer must first get in touch via email orders@rineio.world in order to arrange this and must pay for any shipping costs. 

Please note that we do not offer free returns. In the event that you've received an incorrect or faulty order, please contact us.

No returns will be accepted after 14 days. RINEIO will credit you in the same manner as your original payment within 7 days of receiving the returned item.